Donation terms
How donating works, how to stop a monthly donation, and when we refund a payment.
Donating
You choose to give once or every month, and an amount from R20 to R1,000,000, in South African rand. You pay by card on Paystack’s payment page. The amount you choose is the amount we ask Paystack to charge. Paystack’s processing fee is deducted from each payment, so Skolo Saka receives your donation less that fee.
Every donation made on this site goes to Skolo Saka NPC. It is a registered South African nonprofit company (CIPC: 2026/740237/08) and registered nonprofit organisation (DSD NPO: 337-270-NPO). Check our registration.
You can give to a school you choose, or to Skolo Saka without a school. Your donation supports schools, their education, facilities and sport, as described on Our programmes.
What the video says
- Step 1: choose once or monthly, and an amount from R20 to R1,000,000, in rand.
- Step 2: pay by card on Paystack’s secure page. Skolo Saka never sees your card number. Paystack’s fee is deducted from each payment.
- Step 3: the thank-you page shows your payment reference. If you gave an email, Paystack emails you a receipt.
- Step 4: lower or stop a monthly donation any time in My donations, or email us if you gave a cellphone number. Once you stop it, no further payments are taken.
Monthly donations
A monthly donation is charged to the same card each month until you stop it. There is no minimum period.
To stop it or change the amount, sign in and open My donations. If you donated without signing in, sign in with the email address you donated with. If you gave a cellphone number instead, email finance@skolosaka.co.za with your payment reference and we’ll change or stop it for you. Once you stop it, no further payments are taken. Stopping it doesn’t refund payments already made.
A monthly donation you started without signing in can be lowered or stopped this way. To give more, start a new donation and pay on Paystack.
Refunds
We refund a payment that was a mistake, if you tell us within 30 days of the payment. A mistake is one of these:
- Charged twice for the same donation
- Charged a different amount from the one you chose
- A payment you didn’t make or agree to
To ask for a refund, email finance@skolosaka.co.za with the payment reference, the date and the amount. We refund it to the card you paid with, through Paystack. Your bank then usually takes a few working days to show it.
Other donations can’t be refunded, because we start using them for schools straight away. If something else went wrong, still tell us and we’ll look at it.
Receipts and records
After you pay, the thank-you page shows your payment reference. If you gave an email, Paystack emails you a receipt. If you gave only a cellphone number, the email receipt goes to Skolo Saka Finance (finance@skolosaka.co.za) instead of to you, so keep the reference.
If you have an account, My donations lists every payment and monthly donation.
The receipt and the thank-you page confirm your payment. They are not Section 18A tax certificates: Skolo Saka is not yet approved by SARS as a public benefit organisation, so we can’t issue them.
Card security and your information
You type your card details on Paystack’s secure payment page. Skolo Saka never sees or stores your card number.
If you allow it on the cookie banner, Google Analytics uses cookies to count visits and see how the site is used, and is told when a donation is confirmed: its amount and whether it is once-off or monthly, never your name, contact details, card or payment reference. If you also allow Ads measurement, Google Ads may count the donation as the result of one of our ads; ads are never personalised. Without your yes no cookies are set and no donation is reported. Change your choice any time under Help, Cookie settings. More in our Privacy policy.
For every donation we keep a record of the payment and what Paystack confirms about it: its receipt number, the fee, and a description of the card (such as its bank and last 4 digits, never the card number). Without an account we also keep your email or cellphone number, and your name if you give it, so we can match the donation to you.
We keep these records for 5 years after the end of the tax year of each donation, the period South African tax law requires, so we can account for every donation to SARS and our auditors. Then they are deleted. If you donated without an account, two years after your last donation ends your details leave our live systems for an encrypted archive, which deletes them at the end of those 5 years. A checkout that was never paid is removed after 30 days. Details you keep in an account stay until you delete the account; the payment records are still kept for the 5 years.
Our privacy policy explains everything else we collect, why, and your rights.
What the video says
- Without an account, we keep only what links the donation to you: your email or cellphone number, and your name if you give it.
- Kept 5 years after the tax year, then deleted. 2 years after your last donation ends, they move to an encrypted archive. Unpaid checkouts: 30 days.
- With an account, your details stay until you delete the account. The payment records are still kept 5 years, as tax law requires.
Questions or complaints about a donation: email finance@skolosaka.co.za. How we handle personal information: Privacy policy.